ISO/IEC 20000-2:2012 pdf free.Information technology — Service management — Part 2: Guidance on the application of service management systems. ISO/IEC 20000-2:2012 provides guidance on the application of service management systems (SMS) based on the requirements in ISO/IEC 20000-1. ISO/IEC 20000-2:2012 enables organizations and individuals to interpret ISO/IEC 20000-1 more accurately, and therefore to use it more effectively. The guidance includes...
ISO/IEC 20000-1:2018 pdf free
ISO/IEC 20000-1:2018 pdf free.Information technology — Service management — Part 1: Service management system requirements. This document has been prepared to specify requirements for establishing, implementing, maintaining and continually improving a service management system (SMS). An SMS supports the management of the service lifecycle, including the planning, design, transition, delivery and improvement of services, which meet agreed requirements and deliver...