BS EN 17371-3:2020 pdf free.Provision of services.Management of Performance Measurement – Guidance on the mechanism to measure performance as part of service contracts.
BS EN 17371-3 This document provides guidance on setting up the mechanism for Performance Measurement management as a part of an entire service contract.This document is applicable to: a] Service buyers and service providers regardless of type, size or the nature of the services; and b} Service providers who may be inside or outside the service buyers’ organization. c)Any interested parties who are directly or indirectly involved in or affected by a procurement process. This document is not applicable to business-to-consumer (B2C] service contracts or for works contracts.NOTE 1 ‘Works contracts’ are contracts that have as their object the execution, or both the design and execution, of a work are not covered. Contracts having as their object only the design of a work are covered. NOTE 2 “Work’ means the outcome of building or civil engineering works taken as a whole which is sufficient in itself to fulfil an economic or technical function. 3.1.1 capacity management process at the discretion of a service provider to forecast resource requirements to meet future demand for services 3.1.2 change management process between a service buyer and service provider to control changes to the services 3.1.3 problem management process to undertake root cause analysis and determine potential actions to prevent the occurrence or recurrence of service incidents, and to minimize the impact of service incidents that cannot be prevented.Before starting the service procurement phase, the service buyer should articulate its ‘business goals.’ Goals might be expressed as balanced business objectives that include financial, organizational, customer, corporate identity and legal perspectives. The service provider should show that its services contribute to meeting these goals and performance targets should be derived from these goals.This document addresses the different phases of service sourcing: the service procurement phase, the service contracting phase and the service execution phase.BS EN 17371-3 pdf download.